Shady Canyon Association Guest Management

Shady Canyon is introducing a new guest access and management system to better serve the members of the community as well as management and the gate personnel. The first thing you will notice is that your new guest entry software is accessed directly from an icon on your computer desktop. No more logging in to a browser and website, selecting a community, and logging in. And no more advertisements! Clicking on the icon will bring up a “quick entry” box where you just type in your guest’s name and go.

To get your icon you will have to first download it from a website and install it. The following is a step-by-step process for doing this:

  1. First, download the program:
    For PC users: http://www.communityfirstinc.com/CFResident.exe
    • A file download screen will appear. The best thing to do is download it to your desktop. It will appear as CFResident.exe. Double click on it to install your icon.
    • An Internet Security Warning screen may appear saying “The publisher could not be verified…” Please ignore it and click Run.
    For Mac OSX: http://www.communityfirstinc.com/CFResident.dmg
    • After the file downloads, there may be a popup box that says “The downloaded image contains a program…” Click yes and mount the image.
    • Open the mounted image and double click the Adobe AIR Installer icon.

    (The minimum PC configuration for AIR is a Pentium III processor with at least 512MB memory running Windows 2000 Service Pack 4, Windows XP Service Pack 1 or 3 or any version of Vista. For Macintosh users the minimum is Intel Core™ Duo 1.83GHz or faster processor, PowerPC G4 1GHz, 512MB RAM, Mac OS X 10.4.11 or Mac OS X 10.5.4)

  2. An Application Install screen will appear asking: “Are you sure you want to install this application to your computer?” Click the Install button.

    Another Application Install screen will appear. Click “Continue” then Click “I agree to Adobe Air terms”. The application will finish installing and place an icon called CFResident on you desktop. The application will automatically start running and you will see the Guest Management log-in screen.

  3. Your initial log-in Username and Password are both your address (i.e. 33 Boulder View) with proper caps and spaces. After you have changed your password and/or username, you can check the Remember Me box to bypass the login screen the next time you use the Guest Panel.

    Once logged in, the Guest Management tabs will appear. This is what you will use to quickly enter temporary and permanent guests, enter party lists, enter personal information that you are willing to share with management, and set your permanent login and password.

  4. To get going, select the Settings tab and enter a new Username and Password. Click Submit for each and check the Save Login Information box.

  5. Next select the Personal Info tab. This is where you need to enter the phone numbers the guards will use to reach you when an unexpected guest arrives, an email address management can use to contact you regarding HOA matters and to recover a lost password, the name and description of any pets (which can be useful to security if they find a lost pet), notes you want the guards or management to be aware of, and vacation schedules that cautions the guards to be extra diligent while on patrol around your home. At the same time be sure to:
    • Verify that your Vehicle Information is valid and up to date. (Note that only the Shady Canyon HOA management staff can change this.) If it needs to be corrected, please call the Shady Canyon Association office for assistance.
    • Verify that the Family Members you want in the system are correct. If a change needs to be made, again please contact the Shady Canyon Association office for assistance or email management at saaberg@keystonepacific.com.
    • Enter a Security Word that the guard will use to identify you at the gate.
    • Enter any other Personal Information you want the Association and security staff to have access to in case of emergency.
    • Enter a check mark in each of the Public Information boxes if you would like to share your name, email or address with any other residents in a Shady Canyon Homeowner Directory which will be published online.

  6. The next thing you will want to do is set up your permanent guest list. Permanent guests are the people that you want to be able to come to visit you without you having to call them in each time. This is done from the New tab. Type in the first and last name and select the appropriate category of guest. This may be “Permanent” or “Domestic Help”. For domestic help you will want to check the days of the week that your domestic help will be needed.

If for some reason you don’t want to download the icon or if you are having trouble, you can always log in to the Guest Management panel directly from any browser at:
http://www.communityfirstinc.com/CFResident.html